About 1st Source Business Solutions

Healthcare business operations since 1996.

1st Source was built from hands-on experience with the business side of healthcare: billing, revenue follow-up, credentialing, administration, workflow and the day-to-day systems that keep an organization moving.

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SINCE 1996

Revenue. Operations. Growth.

The foundation

The work has evolved. The core problem has stayed the same: healthcare organizations need the business office to work.

Built from the back office forward.

Kita McNeil Mayo began working in healthcare business operations in 1996. Over time, that work expanded across medical billing, claims follow-up, accounts receivable recovery, provider credentialing, practice administration, workflow improvement and business consulting.

That history matters because revenue problems are rarely isolated. A denial may point to a billing issue, an authorization problem, a credentialing gap, a documentation breakdown or an administrative process no one fully owns.

1st Source approaches those problems as connected operating issues rather than disconnected tasks.

Experience that compounds

Experience built since 1996 on the business side of care.

1996

Healthcare Business Operations

Hands-on experience begins on the administrative and revenue side of healthcare.

Revenue Cycle

Billing, Claims & Follow-Up

Work expands across claims processing, reimbursement follow-up, payment activity and aging accounts receivable.

Practice Support

Credentialing & Administration

Provider enrollment, payer coordination, forms, office workflows and recurring administrative support become part of the work.

Operations

Process & Practice Improvement

The focus moves beyond completing tasks to improving the systems, handoffs and accountability behind them.

Today

Operator-Level Consulting

1st Source brings that cumulative perspective to healthcare organizations that need revenue recovery, operational repair and practical growth infrastructure.

Why the operator perspective matters

The recommendation has to work after the meeting ends.

Revenue is operational.

Cash flow depends on more than claims submission. Authorizations, enrollment, documentation, follow-up and internal ownership all affect whether revenue moves.

Busy is not the same as controlled.

A team can work hard and still lose revenue when responsibilities, deadlines and escalation points are unclear.

Growth exposes weak systems.

Processes that work at one size can fail as census, staff, payers, services or locations expand.

Fix the cause, not only the symptom.

Recovery work is more valuable when the underlying process is repaired so the same problem does not keep returning.

How 1st Source works

Practical. Structured. Accountable.

1st Source is designed for owners and healthcare organizations that need more than general advice. Engagements begin with a defined problem, a paid diagnostic or strategy scope and a clear set of next actions.

The goal is not to hand over a binder of recommendations. It is to help identify the breakdown, organize the work and create an operating structure that can actually be used.

Work with 1st Source

Bring the problem. We’ll help define the work.

For A/R recovery, billing cleanup, credentialing, operations, virtual administration, practice transformation or growth planning.

Request an Engagement

Detailed analysis and customized recommendations are provided through paid professional engagements. Do not send protected health information through a standard email inquiry.