Flagship Service
A/R Recovery & Revenue Rescue
Unworked receivables, denials, authorization breakdowns, payer enrollment problems and claims that never made it cleanly through the revenue cycle.
Healthcare Business Consulting
We fix the business behind the care.
Revenue recovery, billing cleanup, administrative restructuring and growth systems for healthcare organizations that need the back office to perform as well as the clinical side.
Revenue
Operations
Payer Readiness
Growth
A/R RECOVERY DESK
AGINGWORKEDSTATUS
0–30ACTIVE
31–60REVIEW
61–90ESCALATE
90+RECOVER
OPERATING PRINCIPLE 01
Find the leak. Trace the cause. Recover what is collectible. Repair the process that created it.
Revenue. Operations. Growth.
Operator-level problem solving for healthcare businesses.What we do
Serious back-office work for healthcare organizations.
1st Source steps into the places where cash flow, administration and accountability break down. We diagnose the problem, rebuild the workflow and create a cleaner path forward.
Billing & Revenue-Cycle Cleanup
Correct the workflow, clarify ownership, clean up recurring failure points and improve follow-through.
Healthcare Operations Reset
Administrative workflow, intake, scheduling, authorization tracking, staff accountability, documentation flow and internal systems.
Virtual Healthcare Administration
Experienced recurring administrative support without building another full internal department.
Practice Transformation & Rebranding
Positioning, messaging, administrative materials and operational modernization for organizations that have outgrown their original setup.
Credentialing & Payer Readiness
Organize payer files, identify enrollment barriers and strengthen the administrative infrastructure behind reimbursement.
Where money gets stuck
Revenue problems rarely begin with the claim.
01
Unworked A/R
Balances age because follow-up is inconsistent or no one truly owns the queue.
02
Authorization Gaps
Services, units, dates and payer records fall out of alignment.
03
Credentialing Breaks
Enrollment or network problems quietly block otherwise billable work.
04
Workflow Failure
Claims are never transmitted, corrected, reconciled or escalated.
05
Administrative Overload
The team stays busy while critical revenue tasks remain unowned.
06
Growth Without Systems
Volume increases faster than the infrastructure needed to support it.
A/R Recovery
You earned the revenue. Now let’s determine what can be recovered.
Our review goes beyond resubmitting claims. We look for the reason money became stuck, separate collectible balances from structural problems and define the recovery work required.
Request a Paid A/R AssessmentReview scope may include
- Aging A/R analysis
- Denial investigation and correction
- Authorization reconciliation
- Payer enrollment issue identification
- Claims transmission and billing workflow review
- Underpayment and follow-up review
- Revenue-cycle process redesign
Engagement scope depends on payer, claim age, documentation, contract terms and available records. Recovery is not guaranteed.
OPERATOR PERSPECTIVE
Healthcare business operations experience since 1996.
About Kita
Built by a healthcare operator, not an outside observer.
Kita McNeil Mayo has worked in healthcare business operations since 1996. Her experience spans medical billing, accounts receivable recovery, payer follow-up, credentialing, administrative operations, practice management, process improvement and healthcare business consulting, grounded in the realities of keeping healthcare organizations moving.
The goal is not a binder of recommendations. It is a practical operating plan that identifies what is failing, what is costing money and what needs to change next.
Read more about 1st SourceStart with the problem
Start with a clear diagnosis of the revenue or operational problem.
For A/R recovery, billing cleanup, administrative restructuring, rebranding or ongoing virtual administration.
Request an EngagementCase analysis, payer research, billing review and strategy recommendations are professional services and are not provided as complimentary consulting.